PLXShore Privacy Notice

PLXShore builds your model in your browser, not on hetGE's servers. The project settings, the soil profile, the wall, the tiebacks and struts, the excavation stages and the PLX 2D command log generated from them are all produced on your device.

We say this plainly because it determines everything below: your engineering inputs do not leave your device when you use the application, and we could not produce them if asked.

Nothing you model. There is no project database and no file storage behind this application; the only server endpoints it has are for signing in, checking your license, and reporting service health.

Your work persists in two places, both of them yours. The project you have open is saved automatically into your browser's local storage on this device, so closing the tab does not lose it. Choosing "Save" writes a JSON file to your computer, and "Load" reads a file you select; neither operation sends anything to us.

Clearing your browser's site data removes the auto-saved project. It is not backed up anywhere, so keep saved files for anything you need to retain.

Access is through your hetGE account at account.hetge.com, using the standard OAuth 2.0 authorisation-code flow with PKCE. hetGE's account service handles your credentials; this application never sees your password.

After a successful sign-in the application sets the following cookies on this domain:

• __Host-plxshore_access_token and __Host-plxshore_refresh_token, both httpOnly, which keep you signed in and let the session be renewed without asking you again;
• __Host-plxshore_user, readable by the page, which carries your display name and email so the interface can show who is signed in.

While the application is open it re-checks the session against the account service about every 15 seconds, so that access revoked centrally, or a sign-in from another device, takes effect promptly rather than at the next reload. These cookies belong to this application alone: the__Host- prefix is a rule the browser enforces, so they are sent only to this exact hostname and no other hetGE site can read or replace them. Signing out clears them and the cached license status here; your hetGE account itself stays signed in, which is what lets one click bring you back.

The application asks the account service whether your license is current, and caches the answer in local storage for up to an hour so that it is not re-asked on every screen. The cached value records whether access is valid and when it expires. It contains no payment details; purchases are handled entirely by the hetGE Marketplace and your account, not by this application.

Besides the auto-saved project, the application stores these small values on your device:

• theme: whether you chose the light or dark appearance;
• plaxis-ui-preferences: interface preferences such as panel state and unit system;
• plxshore-license-status: the cached license answer described above;
• the install-prompt flags, which record that you installed or dismissed the app so you are not asked repeatedly.

None of these are advertising or tracking identifiers, and none are sent to us. There is no analytics script, no third-party tag and no embedded media on this site.

The application is served from hetGE's infrastructure. As with any web service, the hosting layer processes the technical information needed to deliver a page: your IP address, the request and the browser you used. This is ordinary operational data, used to run and secure the service, and it is not combined with your engineering work, which as described above never reaches us.

Your account details are held by hetGE as the account provider, and the rights you have over them, access, correction, export and deletion, are exercised there. Because this application stores no project data, a deletion request has nothing to remove on its side beyond the account itself; the work on your own device is removed by clearing your browser's site data or deleting the files you saved.

If these practices change materially, the version and date shown at the top of this page change with them. Questions about this notice can be sent to hetGE at [email protected].